We require a 50% deposit up front to commence your order, and then the balance is due NET 30.
Yes, this is part of the initial consultation process. Our design specialists are adept at working with any budget and tailoring their proposals to meet that budget.
Yes. We need a deposit of 50% of your order once the quotation is signed. Receipt of deposit is the trigger for our internal systems to get to work on your order.
If something changes with your order after you have signed your quotation, let us know about it as soon as possible. Change fees may apply.
No, there are not minimums, whether they be fixtures or accessories.
We typically do not do preliminary site visits. Depending on the project complexity, we may be able to visit. Fees may apply.
No project is typical to us, but depending on complexity, a project from concept to completion (signed quotation) can take anywhere from a couple days to a couple weeks.
Generally speaking, the minimum lead times of our different collections are: 2 weeks, 4 weeks, or 6 weeks.It’s important to note that certain accessory, finish, and material choices may increase lead time. Consult your design specialist to get a clearer picture on the lead-time window for your particular fixture configurations.
Shipping is an additional charge to your order. Our shipping department is very flexible in meeting your requirements. Whether you have your own freight carrier or would like us to select one for you, we can handle your request. There are some exceptions, but generally you can estimate a shipping cost that is about 10% of the value of your order.
Depending on workload of our factory, this might be possible. Expediting fees may apply. Consult your design specialist to discuss expediting options.
Of course! Our shipping department is flexible and can target any place and time for scheduled delivery.
A majority of our floor fixtures, feature fixtures, tables and counters are shipped fully assembled, so there is no need for assembly once it arrives at your door. If, for whatever reason, you do need the fixtures flat packed during shipping, this is possible with some of our systems.
Yes, we do! Even though our systems come with user-friendly instructions on installation, we can arrange for an Super-E team member to come on-location and supervise your install, from beginning to end. Fees may apply for this service.
We want to know about it right away! Contact our customer service department at +8613600904631 and we will assist you immediately to solve any problems you may have.
Returns vary based on product selection and may be subject to a restocking fee. Consult your designer.
No project is typical to us, but depending on complexity, a project from concept to completion (signed quotation) can take anywhere from a couple days to a couple weeks.
